Mechanic Coordinator Specialist
4 days ago
The Mechanic Coordinator Specialist is a critical role in our Reno branch, focused on delivering exceptional customer service and ensuring the efficient maintenance of Penske Rental units.
Main Tasks:
- Develop daily and weekly workforce plans to maximize customer satisfaction and productivity.
- Communicate with customers regarding maintenance updates, changes to schedule or work, billing concerns, or to resolve service issues.
- Ensure all Penske Rental units are properly maintained and prepared for customers.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- C coordinate with district billing clerks as necessary.
- Perform other projects and tasks as assigned by supervisor.
To be successful in this role, you will require:
- 2 years of customer service experience.
- At least 1 year of hands-on mechanical experience.
- 2 years of supervisory experience (preferred).
- At least 2 years of service department administration experience (preferred).
- A high school diploma or equivalent.
- An Associates Degree, Technical School Degree, or Bachelors Degree (preferred).
- ASE certification (preferred).
- Prior experience with service scheduling programs and diagnostic programs (preferred).
You will be required to:
- Understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
- Adhere to DOT, OSHA, and all Penske safety and maintenance policies.
- Regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
This role offers a competitive salary of $27.50 per hour and a regular Monday-to-Friday schedule from 2:30pm to 11pm.
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