Customer Service Ambassador
3 weeks ago
About the Job
We are seeking a skilled Customer Service Ambassador to join our team at Flik Hospitality Group. As a key member of our Conference Center team, you will be responsible for providing exceptional service to our clients and guests. Your warm and welcoming demeanor will ensure that every visitor feels comfortable and supported throughout their stay.
Key Responsibilities
- Greet and direct visitors with a smile and maintain eye contact through the entire interaction.
- Answer external and internal phone calls in a friendly, professional manner and handle requests accordingly.
- Implement established security policies and procedures regarding arriving and departing visitors.
- Manage all activity in the internal visitor processing system and register guest activity as needed.
- Act as a Hospitality Services resource to guests, visitors, and employees by providing wayfinding and amenities within the building, transportation, community retail, and neighborhood amenities.
Requirements
- A genuine sense of hospitality with a commitment to delivering exceptional service.
- The ability to work under pressure and prioritize tasks while interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Punctual, dependable, and dedicated to achieving operational excellence.
What We Offer
- A competitive salary of $22 per hour.
- An attractive benefits package including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, and holiday time off.
- A fun and dynamic work environment with opportunities for growth and development.
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