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IT Service Engineer
2 months ago
Position Overview:
We are seeking a dedicated IT Support Engineer to join our team at Protingent. This role is crucial in ensuring the smooth operation of our IT services and infrastructure.
Key Responsibilities:
- Address complex IT challenges without predefined procedures.
- Organize and manage Change Management processes and templates.
- Work collaboratively with internal teams and external vendors to implement projects effectively.
- Drive initiatives for continuous improvement in IT services.
- Evaluate the quality of work and provide constructive feedback as needed.
- Streamline manual processes; develop and enhance tools to boost operational efficiency.
- Act as the primary escalation point for IT issues.
- Contribute to the recruitment, training, and development of team members.
- Exhibit meticulous attention to detail while managing multiple tasks concurrently.
- Be available for high-priority issues outside of regular working hours.
- Engage with the team in our corporate environment during standard workdays.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- A minimum of 4 years of experience in Microsoft and Linux system administration, or Cisco IOS (CLI).
- 4+ years of experience in networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
- 4+ years of experience with Windows Server technologies including Active Directory, Distributed File System, Print Services, and System Center Configuration Manager.
- 4+ years of experience troubleshooting in a high-availability multi-user environment.
- 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
- 3+ years of experience in IT client, server, and network service delivery.
- Strong written and verbal communication skills.
Preferred Qualifications:
- Proven experience in leading IT projects to successful completion with minimal oversight.
- Experience in supporting various operating systems including Windows, Mac, and Linux in a corporate environment.
- Familiarity with video conferencing and teleconferencing systems.
- Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or similar.
- Ability to manage high-priority projects and articulate complex IT concepts in an understandable manner.
