Print Production Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Print Production Specialist to join our team at Canon U.S.A., Inc. As a key member of our print center, you will be responsible for providing exceptional customer service and solutions for clients' copy/print needs.
Key Responsibilities- Review, prioritize, and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
- Ensure that output is quality-checked and accurately meets the instructions as submitted.
- Deliver print jobs within established timeframes and maintain logs of all work submitted and completed, including service logs.
- Responsible for minor maintenance of reproduction equipment by solving paper jams, placing service calls, and conducting routine cleaning.
- Take meter readings of each duplicating machine on a daily basis and monitor inventory of print supplies, stock paper, and toners.
- Inform clients of estimated completion time, unclear instructions, delays in service, or when a specific service cannot be provided, and work with clients to resolve complaints to their satisfaction.
- Assist in opening and closing the print center and help keep the center neat and professional-looking.
- Where high-speed, high-volume digital publishing printers are used, make adjustments to image quality, create folders and directories for print-on-demand orders, and perform specialized printing tasks as requested by clients.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- High school diploma or equivalent.
- 1-5 years of experience working directly in a print center.
- Some familiarity with general job functions and minimal understanding of detailed aspects of the job.
- Knowledge of machine operations from low to high volume high-speed duplicating equipment.
- Proficiency in using a variety of reproduction-related equipment and systems.
- Close supervision involving detailed instructions and constant checking on work performance.
- Excellent customer service, professional attitude, and appearance are a must.
- Ability to work overtime and meet deadlines.
- Ability to follow directives and handle physical demands.
- Possess strong communication skills.
We offer competitive pay and benefits, comprehensive training and development programs, a company focused on creating a positive work and client environment, and employee discounts on entertainment, products, and services nationwide.
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