Enterprise IT Support Specialist
2 days ago
Job Overview
">As an Enterprise IT Support Specialist at TEKsystems, you will play a vital role in delivering exceptional support services to our clients. With a strong focus on troubleshooting and problem-solving, you will be responsible for resolving complex technical issues related to software, hardware, and connectivity.
">Key Responsibilities
">- ">
- Troubleshoot software, hardware, and connectivity issues remotely using advanced diagnostic tools and techniques.">
- Analyze customer issues to identify root causes and provide clear, concise solutions.">
- Log all Service Desk contacts into Incident Management System (ServiceNow) to ensure accurate tracking and reporting.">
- Deploy and patch software using LANDesk technologies to ensure optimal system performance.">
- Communicate call trends and challenges to the team through regular meetings and updates.">
- Take ownership of employee issues and follow up on the status of problems to ensure timely resolution.">
- Maintain a high level of customer satisfaction by adhering to service management principles and providing excellent communication skills.">
- Analyze and resolve incidents with a goal of 90% First Call Resolution (FCR).">
Requirements
">- ">
- Prior experience in Service Desk or Desktop Support required.">
- Incident Management experience and basic user & security group Active Directory administration skills preferred.">
- Strong knowledge of Microsoft-based operating systems, particularly Windows 10, and experience with Outlook 2010, 2013, Office 365 within a corporate network environment.">
- Familiarity with VPN issues, wired and Wi-Fi networking bound with Windows Active Directory, and home network troubleshooting.">
About Our Opportunity
">This is an exciting opportunity to join our team as an Enterprise IT Support Specialist. We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as comprehensive benefits and career growth opportunities.
">We are looking for a skilled and experienced IT professional who can thrive in a fast-paced environment. If you are passionate about delivering exceptional support services and have a strong background in IT, we encourage you to apply.
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