Business Systems Analyst
2 weeks ago
Job Title: Business Systems Analyst
At ACL Digital, we are seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for gathering and defining requirements/solutions for Contact Center solutions.
You will interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions. Your responsibilities will include performing in-depth analysis to identify high-level business and functional requirements, creating and maintaining requirements and functional documentation to support the development and QA processes, and developing functional and detailed technical specifications that support the approved functional, operational, and service level requirements.
- Gather and define requirements/solutions for Contact Center solutions
- Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions
- Perform in-depth analysis to identify high-level business and functional requirements
- Create and maintain requirements and functional documentation to support the development and QA processes
- Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
Required Qualifications:
- Bachelor's degree in Management/IT
- 5+ years of prior experience as Tech Analyst/Business Systems Analyst or similar role
- 5+ years of industry experience in Contact Center Domain and Contact Center technologies
- Understanding of CRM applications
- Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
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