Audio Visual Support Specialist

1 week ago


Gardner, Kansas, United States Liona Enterprises Full time

Job Title: Audio Visual Support Specialist

Location: Harpers Ferry, WV

Job Type: Full-Time

Reports To: Head of Government Services

Key Responsibilities:

Enter classroom schedules into the digital system

Maintain digital signage content

Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms

Provide AV Helpdesk service from 8:00AM to 5:00PM Monday through Friday with guaranteed 1-hour return call response time during business hours

Process Trouble Tickets via email and using customer provided system

Work to primarily resolve all issues to the furthest extent possible

Provide repair and warranty fulfillment of AV/VTC equipment

Coordination of break-fix repair within the terms of manufacturer's warranty

Provide user training via phone or VTC

Monitor projector usage hours and replace all lamps and filters

Maintain operational integrity of digital display and classroom digital signage

Provide monthly activity/status reports

Perform annual inventory updates

Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed

Provide scheduling services for digital classroom equipment and display system

Assist with event planning

Maintain supplies and order necessary items when needed

Assist Contracting Officer Representative and Contract Management and Procurement

Format and upload the dining facility menu to the Campus Digital Display System as needed

Requirements:

Minimum Three (3) years of relevant experience

Understanding of AV technologies to include control systems, switching, DSP, and LCD displays/projectors

Strong verbal and written communication skills

Strong interpersonal skills

Ability to work in a team environment

Excellent problem-solving and critical-thinking skills

Advanced computer skills and software knowledge to include MS Office (Excel, Word, PowerPoint, Outlook) and other company software

Able to lift up to 75 pounds, climb a ladder and work from heights, work in the elements



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