Audio Visual Support Specialist
1 week ago
Job Title: Audio Visual Support Specialist
Location: Harpers Ferry, WV
Job Type: Full-Time
Reports To: Head of Government Services
Key Responsibilities:
Enter classroom schedules into the digital system
Maintain digital signage content
Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms
Provide AV Helpdesk service from 8:00AM to 5:00PM Monday through Friday with guaranteed 1-hour return call response time during business hours
Process Trouble Tickets via email and using customer provided system
Work to primarily resolve all issues to the furthest extent possible
Provide repair and warranty fulfillment of AV/VTC equipment
Coordination of break-fix repair within the terms of manufacturer's warranty
Provide user training via phone or VTC
Monitor projector usage hours and replace all lamps and filters
Maintain operational integrity of digital display and classroom digital signage
Provide monthly activity/status reports
Perform annual inventory updates
Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed
Provide scheduling services for digital classroom equipment and display system
Assist with event planning
Maintain supplies and order necessary items when needed
Assist Contracting Officer Representative and Contract Management and Procurement
Format and upload the dining facility menu to the Campus Digital Display System as needed
Requirements:
Minimum Three (3) years of relevant experience
Understanding of AV technologies to include control systems, switching, DSP, and LCD displays/projectors
Strong verbal and written communication skills
Strong interpersonal skills
Ability to work in a team environment
Excellent problem-solving and critical-thinking skills
Advanced computer skills and software knowledge to include MS Office (Excel, Word, PowerPoint, Outlook) and other company software
Able to lift up to 75 pounds, climb a ladder and work from heights, work in the elements
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