Network Operations Specialist

5 days ago


Suffolk, Virginia, United States JMark Services Inc. Full time
Job Overview
JMark Services Inc. is seeking a highly skilled Network Operations Specialist to join our team. This role requires technical expertise in network operations and a strong background in supporting mission-critical IT systems. The ideal candidate will have at least three years of experience in network operations technical expertise.

Key Responsibilities:
  • Monitor and analyze network performance to identify issues and optimize performance.
  • Provide technical support for day-to-day network operations, ensuring reliability, availability, and security.
  • Troubleshoot network-related issues and collaborate with technical teams to resolve incidents quickly.
  • Assist in the configuration, installation, and maintenance of network hardware and software.
  • Support the implementation of IT infrastructure changes and network upgrades.
  • Apply ITIL processes (Incident Management, Change Management, etc.) to ensure efficient service delivery and incident resolution.
  • Assist in creating and maintaining network documentation, including network diagrams, procedures, and troubleshooting guides.
  • Report on network performance and provide recommendations for continuous improvement.
Salary: $85,000 - $115,000 per year.

Required Qualifications:
  • Bachelor of Science in Information Systems, Engineering, or a related discipline.
  • At least three years of network operations technical expertise.
  • ITIL v3 or later Foundations certification required.
  • Active Secret clearance required.
Preferred Qualifications:
  • Familiarity with network management tools and technologies.
  • Understanding of networking protocols, including TCP/IP, DNS, and VPNs.
  • Ability to troubleshoot network issues and support system enhancements.
  • Strong attention to detail and problem-solving skills.
  • Ability to work effectively in a team environment and communicate clearly with both technical and non-technical stakeholders.


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