Network Operations Specialist
5 days ago
JMark Services Inc. is seeking a highly skilled Network Operations Specialist to join our team. This role requires technical expertise in network operations and a strong background in supporting mission-critical IT systems. The ideal candidate will have at least three years of experience in network operations technical expertise.
Key Responsibilities:
- Monitor and analyze network performance to identify issues and optimize performance.
- Provide technical support for day-to-day network operations, ensuring reliability, availability, and security.
- Troubleshoot network-related issues and collaborate with technical teams to resolve incidents quickly.
- Assist in the configuration, installation, and maintenance of network hardware and software.
- Support the implementation of IT infrastructure changes and network upgrades.
- Apply ITIL processes (Incident Management, Change Management, etc.) to ensure efficient service delivery and incident resolution.
- Assist in creating and maintaining network documentation, including network diagrams, procedures, and troubleshooting guides.
- Report on network performance and provide recommendations for continuous improvement.
Required Qualifications:
- Bachelor of Science in Information Systems, Engineering, or a related discipline.
- At least three years of network operations technical expertise.
- ITIL v3 or later Foundations certification required.
- Active Secret clearance required.
- Familiarity with network management tools and technologies.
- Understanding of networking protocols, including TCP/IP, DNS, and VPNs.
- Ability to troubleshoot network issues and support system enhancements.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a team environment and communicate clearly with both technical and non-technical stakeholders.
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