Parts Support Specialist

1 week ago

North Las Vegas, Nevada, United States W.W. Williams Company Full time
Job Summary

As a Parts Support Specialist at W.W. Williams Company, you will play a critical role in ensuring the timely completion of repairs and maximizing customer satisfaction. Your extensive knowledge of heavy-duty truck and trailer parts will enable you to assist technicians in the shop, develop accurate parts lists, and minimize customers' repair downtime.

Key Responsibilities:

  • Develop and maintain accurate parts lists for repairs, utilizing product knowledge, computer software, and supplier catalogs.
  • Minimize customers' repair downtime by expediting parts procurement and ensuring timely delivery.
  • Identify and procure non-stock parts, leveraging relationships with local suppliers.
  • Match customer needs with W.W. Williams product and service offerings, recommending solutions to maximize customer satisfaction and sales opportunities.
  • Enter parts used on jobs into the computer system, ensuring accurate inventory levels and customer invoices.
  • Recover freight costs by following the current freight policy.
  • Estimate delivery dates to the shop, based on knowledge of inventory and stock delivery schedules, and communicate with the shop to ensure efficient use of technicians' time.
  • Expedite urgent orders based on customers' requirements.
  • Investigate and resolve problems with deliveries.
  • Ensure proper tagging and return of cores from remanufactured products used on shop jobs.
  • Verify completion and accuracy of parts portions of shop jobs to facilitate job closings.
  • Assist in setting appropriate stocking levels by reporting stocking problems or opportunities.

Requirements:

  • High school diploma or general education degree (GED); 6+ months of equivalent combination education, training, and experience.
  • Strong working knowledge of heavy-duty trucks and trailer parts.
  • Basic knowledge of heavy-duty truck/trailer maintenance/repair business and the ability to learn mechanical terminology.
  • Computer and software skills including Microsoft Office Suite.

About W.W. Williams Company:

W.W. Williams Company is a leading provider of industrial power products, with a broad portfolio of businesses located throughout the U.S. and Mexico. Our mission is to be the trusted provider of innovative, timely solutions that surpass our customers' expectations.

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