Client Satisfaction Advocate
3 weeks ago
We are seeking a highly motivated and detail-oriented Client Satisfaction Advocate to join our team at Window Genie. As a key member of our team, you will be responsible for ensuring that our clients receive the highest level of satisfaction.
Responsibilities:- Coordinate schedules with customers and service technicians to ensure timely and efficient delivery of services
- Speak with customers about additional services to enhance their overall experience
- Manage all incoming and outgoing phone calls to provide prompt and professional communication
- Schedule jobs, callbacks, and onsite estimates to meet customer needs
- Enter data into our point of sale system, including estimates, invoices, and refunds, to maintain accurate records
- Perform light marketing tasks such as email and text blasts, robocalls, and social media updates as needed
- Assist the owner in customer-facing aspects of the business, including preparing estimates and responding to customer emails
- Prior experience in a home service provider is a plus
- Minimum two years of administrative experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional appearance and personality
- Team player who can work independently
$16.00 - $18.00 per hour
What We Offer:We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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