Communications Operator
4 weeks ago
We are seeking a highly skilled Communications Operator to join our team at the Burbank Police Department. As a Communications Operator, you will be responsible for answering emergency and non-emergency phone calls, dispatching units and equipment, and maintaining contact with law enforcement personnel and other City units in the field.
Key Responsibilities- Answer emergency and non-emergency phone calls and dispatch units and equipment as needed
- Maintain contact with law enforcement personnel and other City units in the field
- Operate emergency telephone systems and computer terminals to enter, modify, or retrieve data
- Prepare required reports and summaries of Communications Center activities
- Perform miscellaneous clerical work and may drive on City business
- High school graduation or equivalent and one year of recent full-time experience in customer service, clerical work, or emergency services dispatch/radio communications work
- Ability to type 40 net words per minute
- Knowledge of principles, practices, and procedures involved in public safety communications work
- Effective customer service techniques and spelling, grammar, and punctuation
- Ability to learn the rules and regulations of the Federal Communications Commission and the policies and procedures of the Communications Center
This position requires working rotating shifts, including nights, weekends, and holidays. The successful candidate must be able to work in a fast-paced environment and make decisions quickly in emergency situations.
BenefitsThe City of Burbank offers excellent employee benefits, including medical, dental, and vision insurance, retirement plan, and paid time off. The successful candidate will also be eligible for POST pay and other benefits.
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