Customer Experience Specialist

2 days ago


Williamsburg, Virginia, United States Knitwell Group Full time

About Us

At LOFT, we're passionate about empowering women to find their authentic self-expression. As a Sales Associate, you'll play a vital role in helping customers discover their personal style and creating unforgettable shopping experiences.

The Role

You'll be the ultimate brand ambassador, connecting with customers, sharing product knowledge, and providing personalized styling recommendations. Your attention to detail and commitment to excellence will ensure our store looks its best at all times, with merchandise perfectly organized and displayed.

Key Responsibilities

  • Connect with customers, listen to their needs, and create personalized experiences
  • Share product knowledge and recommendations to help customers find the perfect style
  • Partner with the team to create memorable customer experiences and drive brand loyalty
  • Uphold high visual and operational standards, always focusing on the customer
  • Stay informed on company priorities and promotions, using technology to provide seamless omnichannel experiences

Requirements

We're looking for individuals with a customer-focused mindset, sales experience, and a passion for delivering exceptional service. You'll need to be flexible, with availability including evenings, weekends, and holidays. Technology proficiency and the ability to operate a point-of-sale system are also essential.

Benefits

As a Sales Associate, you'll enjoy a range of benefits, including a merchandise discount, support for your individual development, and opportunities for growth within the Knitwell Group family of brands. We're proud to offer a culture of giving back, with opportunities to support our philanthropic partners and make a positive impact in local communities.



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