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Patient Access Lead, Night Shift, Onsite

2 months ago

Ventura, California, United States Guidehouse Full time
Job Summary

We are seeking a highly skilled Patient Access Lead to join our team at Guidehouse. This is a unique opportunity to work in a dynamic environment where you will be responsible for overseeing the successful client relationship and client strategies to ensure quality measures are met for patient care.

Key Responsibilities
  • Registration - Accurate collection of demographic data and explanation of required documents to patients at the time of registration.
  • Collection and Insurance - Accurate documentation of insurance information. Assists patients with explanation and collection of co-payments and self-pay deposits.
  • Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.
  • Oversight of the operations in the absence of Department Supervisor.
  • Demonstrates a positive attitude and serves as a role model for staff.
  • Works closely with the Department Supervisor in the following areas:
  • Monitoring completion of timecards.
  • Employees attendance records.
  • Schedule - all shifts.
  • Daily monitoring of all admissions and registration to assure all forms are signed and all insurance have been verified and authorized, and all demographics information is completed.
  • Assists with training of all newly hired employees.
  • Assists with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required.
  • Meets with patients to resolve questions regarding their billing statements.
  • Provides financial counseling and assist patients with payment options.
  • Assist with account reconciliation and merges.
  • Assist with patient escalations.
  • Support frontline operations as needed (e.g., staff shortages).
  • Assist Supervisor with frontline staff assignments/station assignments.
  • Support varied shifts as needed.
  • Other duties as assigned by hospital organization focused to Financial Counseling, Cashiering and Customer Service:
  • Assist patients with the completion of Medi-Cal applications.
  • Maintain and reconcile cash balances.
  • Research billing inquiries from the Business office.
Requirements
  • High school diploma or equivalent.
  • Previous experience with Health Insurance Programs and eligibility.
  • Previous experience with State and Federal financial assistance programs.
  • Three (3) or more years patient access experience or equivalent healthcare experience in a hospital/medical/clinical setting.
What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program