Cybersecurity Architect

3 days ago

New York, New York, United States Axonius Full time
About Axonius

Axonius is a leading provider of cybersecurity solutions that help organizations mitigate threats, navigate risk, and automate response actions. With a comprehensive asset inventory and risk management capabilities, Axonius enables businesses to make informed decisions and drive strategic outcomes.

Job Summary

We are seeking a highly skilled and experienced Principal Customer Success Architect to join our team. As a key member of our customer success organization, you will be responsible for driving customer outcomes, expanding our relationship with major accounts, and developing strategic plans to achieve business objectives.

Key Responsibilities
  • Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes
  • Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans
  • Collaborate with key customer stakeholders to build technical champions and grow sponsorship within the account
  • Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk
  • Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers
  • Develop best practices to drive optimal results across the entire customer lifecycle
  • Act as Subject Matter Expert for Axonius' top accounts in North America
  • Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed
  • Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Requirements
  • At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity)
  • At least 10+ years of experience leading customer success for major accounts
  • Experience as a business functional leader in sales, support or engineering
  • Proven track record of customer outcomes resulting in expansion of the Axonius relationship
  • Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Familiarity with APIs and their practical application in a real world environment
  • Understanding of data sets and how to effectively extract useful information
  • Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.)
  • Working knowledge of cloud security principles, and vulnerability management
  • Working knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Excellent verbal and written communication skills
  • Strong critical thinking skills with the ability to identify novel solutions to complex problems
  • Capable of presenting technical information to technical and non-technical audiences
  • Ability to train others on Axonius products and process

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