Operations Manager

3 weeks ago

Dallas, Texas, United States Credence Global Solutions Full time
Job Description

This is a challenging role that requires the ability to oversee and manage operations activities in an organization. The ideal candidate will have a strong background in operations management, with experience in developing and implementing efficient operations systems and cost-effective processes.

The Operations Manager will be responsible for planning, directing, and coordinating operations activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Main Responsibilities:

  • Develop and administer single or multiple client's business with deployment of resources for large teams.
  • Design and execute internal business processes to meet client SLA/work standards.
  • Manage Client interaction, meeting, and business reviews.
  • Ability to Manage different portfolio worked out of onshore site.
  • Exposure and knowledge of managing healthcare and Telecom Collections.
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements.
  • Demonstrate effective verbal and written communication with clients, management, and across functions.
  • Ensure that the assigned portfolio meets client and internal company performance benchmarks.
  • Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
  • Innovate and performance improvement plan and strategies.
  • Host monthly business reviews.
  • Host Skip level meetings with Agents and subordinates.
  • Devise Agents targets and conduct annual appraisals.
  • Staffing and resource planning.
  • Inventory Management and devising operational strategy.
  • Conduct workflow and process audit to identify and close the gaps.
  • Strong people skills and ability to effectively consult with offshore support and operation teams.
  • Responsible for the production, procurement, and planning daily activity.
  • Presents periodic performance reports and metrics to the Executive leadership.
  • Take complete ownership of business goals and targets and ensure they are met.
  • In-depth understanding of regulatory compliance, with experience in risk management within debt recovery operations.
  • Strong people skills to build and maintain relationships with clients, stakeholders, and external partners.
  • Conflict resolution and coaching skills to foster a productive work environment.

Requirements:

  • 3 Years of experience in Call Center - Operations Management.
  • Experience in 3rd Party Collections & Dialer Management.
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and critical thinking skills.
  • Proficient with Microsoft Office Suite or related software.

Location: Dallas, Texas, USA. We estimate the salary to be around $90,000-$120,000 per year based on the job description and location.

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