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Customer Communications Management Specialist
2 months ago
Position: Customer Communications Management Specialist
Location: Remote
Employment Type: Full-time
Overview:
We are looking for a talented and experienced Customer Communications Management (CCM) Specialist to enhance our customer engagement strategies. In this role, you will focus on the design, development, and implementation of innovative solutions utilizing CCM platforms such as SmartCOMM, xPression, and Thunderhead. You will collaborate with various teams to improve customer communication workflows and ensure the delivery of tailored and impactful messages.
Key Responsibilities:
- Solution Development: Create, develop, and sustain CCM solutions utilizing SmartCOMM, xPression, and Thunderhead applications to fulfill business needs.
- Data Transformation: Execute data transformation activities, including data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and prepare data for customer communications.
- Template Design: Design and update templates and layouts for customer communications, ensuring alignment with branding standards.
- Integration: Partner with IT teams to integrate CCM applications with other systems and databases for efficient data flow.
- Quality Assurance: Perform comprehensive testing and debugging of CCM solutions to guarantee the precision and dependability of customer communications.
- Documentation: Keep thorough documentation of CCM configurations, templates, and processes.
- Collaboration: Engage with business stakeholders and end-users to gather requirements and provide technical guidance to enhance customer communication strategies.
- Training: Offer training and support to end-users on CCM applications and best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Demonstrated experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications.
- Strong SQL knowledge for data manipulation and retrieval.
- Proficiency in XML and data transformation techniques.
- Familiarity with Microsoft Word for template design and document generation.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and teamwork skills.
- Ability to work independently and meet project deadlines.
Preferred Skills:
- Certification in SmartCOMM, xPression, or Thunderhead CCM applications.
- Experience with additional CCM tools or platforms.
- Knowledge of scripting languages (e.g., JavaScript, VBScript).
- Understanding of document composition and variable data printing.
