Automotive Department Lead
6 days ago
Detailed-oriented and experienced Automotive Service Manager required to oversee the day-to-day operations of our service department at Performance Haus in Dana Point, CA. The ideal candidate will have a strong background in automotive service and repair, excellent leadership skills, and a commitment to delivering outstanding customer satisfaction.
About Us:
Performance Haus is a dynamic and thriving automotive service center seeking an exceptional team member to join our staff. As an Automotive Service Manager, you will be responsible for managing the service department's operations, ensuring efficient and profitable performance, and promoting quality service delivery.
Responsibilities:
• Manage scheduling, staffing, and workflow optimization for the service department.
• Ensure productive and cost-effective operation by monitoring productivity and controlling expenses.
• Hire, train, and supervise service department personnel, fostering a positive work environment and encouraging professional growth.
• Maintain high standards of customer satisfaction by addressing inquiries, resolving complaints, and ensuring quality service delivery.
• Implement and enforce company policies and procedures related to safety, quality, and service standards.
• Collaborate with the sales department to promote service offerings and maximize customer retention.
• Oversee inventory management and parts ordering to ensure availability and cost-effectiveness.
• Analyze industry trends and technological advancements to recommend improvements in service operations.
Requirements:
• Bachelor's degree in Automotive Technology, Business Administration, or a related field preferred.
• Minimum 5-10 years of experience in automotive service management, with a proven track record of success.
• Extensive knowledge of automotive systems, diagnostics, and repair techniques.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and employees.
• Valid driver's license and clean driving record.
What We Offer:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.
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