Insurance Operations Manager

1 week ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Insurance Operations Manager

Job Summary:

MCI is seeking an experienced Insurance Operations Manager to oversee the daily operation of insurance call center staff. The ideal candidate will have a strong background in Property and Casualty and Life insurance, with experience in planning, directing, supervising, and coordinating insurance operations through phone and automation service transactions.

Key Responsibilities:

  • Develop a detailed understanding of client products and services
  • Provide hands-on team leadership, problem-solving, and coaching
  • Manage growth and oversee call center insurance operation
  • Improve and strengthen existing P&C and life programs
  • Provide input, innovation, and support to the Management Team
  • Project management of new launches and initiatives, including process design and implementation
  • Ensure program efficiency and financial performance

Requirements:

  • Requires 5+ years of insurance experience building and managing Property and Casualty and Life insurance programs
  • Ability to work professionally in a fast-paced environment
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business processes
  • Effective communication skills
  • Problem-solving and analytical ability
  • Professional designation (CPCU/CIC/AAI/CISR) preferred

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced Insurance Operations Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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