Airport Shuttle Service Ambassador

3 weeks ago


Sterling Heights, Michigan, United States Hertz Full time

Job Overview

The Airport Shuttle Service Ambassador plays a vital role in providing exceptional customer experiences at the airport. This position requires a unique blend of driving skills, communication abilities, and a passion for delivering world-class service.

Key Responsibilities

  • Drive safely and efficiently to ensure timely transportation of customers between airport terminals and Hertz facilities.
  • Welcome customers with a smile, assist with luggage, and provide clear information about their journey.
  • Effectively communicate stops and safety information through public address systems or other means, ensuring seamless operations.
  • Demonstrate excellent customer service skills by determining customer reservation status and communicating with lounge managers.
  • Conduct regular bus inspections to maintain high standards of safety and cleanliness.
  • Maintain a professional appearance and contribute to continuous improvement initiatives.
  • Complete all necessary paperwork in accordance with company standards.

Requirements

  • Possess a minimum of 1 year of commercial driving experience or equivalent qualifications, including a valid CDL Class B license with passenger and air brake endorsements.
  • Hold a minimum of 2 years PCV cat D1 driving experience (International) and possess excellent customer service skills.
  • Be able to obtain a DOT medical clearance and work flexible shifts, including weekends and holidays.
  • Communicate effectively in English, both verbally and written, and possess strong interpersonal skills.
  • Meet the physical demands of the role, including lifting up to 45 pounds.

About Us

Hertz is a global leader in airport general use vehicle rental, operating under the Hertz, Dollar Car Rental, and Thrifty Car Rental brands. With over 9,700 locations worldwide, we strive to deliver exceptional customer experiences and promote diversity and inclusion in our workforce.



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