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Reinsurance Account Manager

2 months ago

Chicago, Illinois, United States Penn Foster Inc Full time
Job Summary

We are seeking a highly skilled Reinsurance Account Manager to join our team at Penn Foster Inc. As a key member of our organization, you will be responsible for providing exceptional customer service and overall service of assigned customers and/or policies, soliciting new business on existing accounts, and supporting Producer-led new business efforts.

Key Responsibilities
  • Support Producers in developing new business opportunities for existing clients and prospects.
  • Analyze certificate, endorsement, and audit requests.
  • Initiate necessary corrections to ensure accuracy of dates, coverage, signatures, commission, premium, attachments, etc.
  • Facilitate the flow of information from agents and underwriters, whether to internal teams and/or clients.
  • Initiate cancellation and non-renewal notices timely according to statutory and contractual requirements.
  • Respond promptly to all requests from internal team, (re)insurers or clients regarding account servicing issues.
  • Interact regularly with brokers, clients, and underwriters regarding certificates; responding to queries and concerns with a prompt resolution.
  • Provide and/or assist with quotations and binders for new business, renewals, and endorsements.
  • Proactively initiate and coordinate renewal activity on assigned accounts.
  • Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact clients on receivable collections.
  • Provide technical guidance to staff assisting with client needs or procedural issues.
  • Notify brokers of pertinent information related to client retention.
  • Comply with agency management system data standards and data integrity (enter and maintain complete and accurate information).
Requirements
  • Associate's degree or equivalent combination of education and experience.
  • Six (6) or more years related work experience.
  • Valid insurance license.
  • Must continue to meet Continuing Education requirements for license renewal.
  • Encouraged to complete Career Path requirements as communicated by supervisor.
Preferred Qualifications
  • Excellent verbal and written communication skills.
  • Ability to work within a team and to foster teamwork.
  • Excellent customer service skills, including telephone and listening skills.
  • Good leadership, problem-solving, and time management skills.
  • Proficient in Microsoft Office Suite.