Restaurant Host

3 weeks ago

Portland, Oregon, United States CSM Corporation Full time
Job Summary

We are seeking a skilled Restaurant Server to join our team at CSM Corporation. As a Restaurant Server, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our customers.

Key Responsibilities
  • Prepare and serve food and beverages to guests in a friendly, courteous, and professional manner.
  • Adhere to all health regulations and local liquor laws.
  • Deliver exceptional guest service and promptness to guests dining in the restaurant.
  • Follow CSM and brand standards of quality to ensure guest satisfaction.
  • Anticipate and respond to guests in a friendly, positive and timely manner.
  • Provide the highest quality service and establish appropriate rapport with all guests.
  • Understand and follow CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
  • Listen attentively, take orders accurately, and use proper serving techniques.
  • Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
  • Adheres to all health regulations and local liquor laws.
  • Follows all CSM cash handling/POS procedures.
  • Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
  • Follows CSM procedures when handling cash and processing financial transactions.
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
  • Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
  • Follows all CSM procedures for guest/associate incidents.
  • Knowledgeable of hotel emergency procedures.
  • Produces required volume of work by planning, organizing and prioritizing work duties.
  • Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
  • Attends all required department and hotel meetings.
  • Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
  • Completes all assigned duties within or outside the normal scope of responsibilities.
Requirements
  • TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
  • Must have one or more years of previous guest service experience.
  • Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
  • Must be able to constantly be walking while prepping, and delivering food and beverage to guests.
  • Must have the ability to speak, understand, and write English in order to meet guests needs.
  • Education: High school diploma/GED or equivalent experience required.
  • Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

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