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Technical Operations Assistant

2 months ago

Galveston, Texas, United States G and H Towing Company Full time
Job Overview

Position Summary

The Engineering Administrative Coordinator plays a vital role in welcoming and directing visitors while ensuring seamless communication among various departments within the organization. This position is essential for maintaining the administrative functions related to engineering operations, supporting the tug and fleet management processes.

Key Interactions

Internal stakeholders include G&H employees, executive leadership, senior client representatives, mariners, industry associations, and third-party vendors.

Core Responsibilities and Required Skills

  • Exhibit professional and effective communication at all times.
  • Familiarize oneself with company policies, procedures, and the Towing Management Systems (T.S.M.S).
  • Uphold confidentiality across all organizational matters.
  • Manage multiple priorities while ensuring high service standards.
  • Comprehend and execute complex verbal and written instructions.
  • Work independently with minimal supervision.
  • Adhere to all organizational policies and procedures.
  • Assist engineering teams with project-related tasks as necessary.
  • Demonstrate a willingness to learn and adapt to evolving business needs.
  • Possess excellent written and verbal communication abilities.
  • Route calls and messages to the appropriate personnel.
  • Implement tug data for engineering systems tailored to specific equipment components.
  • Display strong interpersonal skills and make sound professional judgments.
  • Maintain an organized and sanitary engineering office environment.
  • Log formal documents to ensure traceability and compliance with audit standards.
  • Organize digital document storage for easy access by employees.
  • Oversee new product development timelines and stakeholder engagement.
  • Collaborate effectively as a team player to support company objectives.
  • Provide service-oriented support to both internal and external customers.
  • Generate and distribute production reports.
  • Process work orders and manage job entries in the EPICOR system, including fuel and lubricant requests.
  • Demonstrate analytical and problem-solving capabilities.
  • Receive and manage requests for fuel, lubricants, and waste processing.
  • Support engineering initiatives aimed at production optimization.
  • Assist in planning social events as needed.

Education and Experience Requirements

  • A high school diploma or GED is mandatory; an advanced degree is advantageous.
  • Attention to detail and strong problem-solving skills are essential.
  • Proven experience in an administrative role with excellent organizational skills.
  • Familiarity with drafting, writing, and report collection.
  • Experience in the tug maritime sector is preferred.
  • Knowledge of digital reporting and technical software related to engineering.
  • Understanding of maritime insurance and vendor management.
  • Experience working in maritime environments with safety protocols.
  • Proficiency in Microsoft Office and general computer skills is required.

Licensure and Certifications

  • An active and valid driver's license is required.
  • A Transportation Worker Identification Credential (TWIC) is preferred.
  • CPR and First Aid certification is a plus.

Working Conditions

  • Standard work hours are typically Monday to Friday, with potential for irregular hours based on business needs.
  • Occasional travel may be necessary for training or work-related events.
  • Work will be conducted in both office and field settings.

Special Projects

  • Assist management with special projects as requested, ensuring timely completion.
  • Perform additional duties as assigned by the department manager.

Behavioral Competencies

  • Demonstrated time management skills and ability to prioritize tasks effectively.
  • Ability to work autonomously and collaboratively within a team.
  • Strong listening skills and the ability to act on verbal instructions.
  • Resourcefulness in proposing innovative solutions to enhance efficiency.

Physical and Mental Requirements

  • Ability to perform physical tasks, including lifting up to 50 lbs and navigating various environments.
  • Capability to maintain a positive work environment and handle constructive feedback.
  • Ability to communicate effectively and maintain professional relationships.

G and H Towing Company is an equal opportunity employer, committed to diversity and inclusion in the workplace.