Customer Service Host Representative

6 days ago


Maryville, Tennessee, United States IHOP Full time
Job Overview

At IHOP, we're passionate about spreading joy to our guests every day. As a Customer Service Host Representative, you'll play a vital role in ensuring our guests feel welcome and valued from the moment they step into our restaurant.

About the Role

We're seeking a friendly and courteous individual to join our team as a Host/Hostess. In this role, you'll be responsible for greeting guests, seating them promptly, and handling their needs with a smile.

Responsibilities
  • Greet guests warmly and seat them as soon as possible
  • Maintain a waiting list and rotate seating stations as needed
  • Handle complaints and thank guests for their feedback
  • Answer phone calls, take messages, and complete to-go orders while providing exceptional customer service
  • Handle money responsibly by maintaining guest checks
  • Perform restroom cleaning duties and reset tables by cleaning chairs, booths, and floors
Qualifications
  • Ability to communicate effectively with guests and team members
  • Willingness to learn and adapt to our fast-paced environment
Benefits
  • Paid Vacation
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Schedules
  • Free Shift Meals
  • Family Discounts
  • On-the-Job Training
  • Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics)
Salary

$10 - $12 per hour, depending on experience

Join Our Team

We're committed to making every guest meal at IHOP a memorable one. Our teams go the extra mile to make every interaction special, and we lead with a joyful attitude to share positive energy with all of our guests. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we'd love to hear from you.



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