Customer Satisfaction Specialist

1 week ago


Maryville, Tennessee, United States Firestone Full time

Fulfilling your potential as a Retail Merchandising Representative at Firestone means being a vital link between customers and our products. You'll be responsible for building customer satisfaction & loyalty; merchandising, advertising, and promoting products and services; responding to every customer inquiry in a timely manner; explaining warranty options; and establishing time commitments between technicians and customers.

We're offering an attractive salary of $55,000 - $70,000 per year, based on experience. As a representative of Firestone, you'll enjoy opportunities for advancement and professional growth.

Main Responsibilities:

  • Develop and execute visual merchandising plans to drive sales
  • Train and support colleagues to deliver exceptional customer experiences
  • Manage inventory levels and optimize product displays
  • Maintain high standards of store appearance and maintenance

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of retail sales experience preferred
  • Excellent communication and leadership skills
  • Ability to lift up to 25 pounds and stand for long periods


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