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Retail Sales Associate

2 months ago

Milford, Connecticut, United States BigYNon Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Big Y Non. As a key member of our store operations team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and friendly manner.
    • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
    • Handle customer complaints and concerns in a fair and respectful manner, escalating issues to management as needed.
  • Store Operations
    • Operate a cash register, lottery, and scanner using correct procedures and protocols.
    • Maintain daily logs and status reports, ensuring accurate and timely documentation of store activities.
    • Stock and clean interior and exterior of the store, maintaining a clean and organized environment.
  • Team Collaboration
    • Collaborate with management and colleagues to achieve store goals and objectives, sharing knowledge and expertise to drive business results.
    • Participate in training and development programs, staying up-to-date on company policies and procedures.
  • Adherence to Company Policies
    • Adhere to all company policies and procedures, including loss prevention and security protocols.
    • Report any incidents or concerns to management, ensuring a safe and secure work environment.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous customer service or retail experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
    • Basic math skills and accuracy with handling cash and credit card transactions.
  • Physical Demands
    • Ability to stand for long periods, lift up to 25 pounds, and move around the store as needed.
What We Offer
  • Competitive Pay and Benefits
    • Competitive hourly rate and opportunities for advancement.
    • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth and Development
    • Training and development programs to help you grow and succeed in your career.
    • Opportunities for advancement and career progression.