Customer Experience Manager

20 hours ago


Frisco, Texas, United States Rafael Parker - State Farm Agent Full time
Job Summary

The Customer Service Manager role at Rafael Parker - State Farm Agent requires a customer-focused and empathetic individual to generate exceptional client experiences, enhance their career, and resolve customer inquiries.


Key Responsibilities
  • Oversee the daily operations of the customer service team.
  • Develop and implement policies and procedures for delivering excellent customer service.
  • Train and mentor customer service representatives to handle escalated customer complaints and issues.

Estimated Salary: $75,000 per year
Requirements
  • 1+ years of experience in customer service, with 1+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.

Benefits
  • Paid time off
  • Training & development
  • Opportunity for advancement
  • Health insurance
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Vision insurance


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