Customer Experience Manager
20 hours ago
The Customer Service Manager role at Rafael Parker - State Farm Agent requires a customer-focused and empathetic individual to generate exceptional client experiences, enhance their career, and resolve customer inquiries.
Key Responsibilities
- Oversee the daily operations of the customer service team.
- Develop and implement policies and procedures for delivering excellent customer service.
- Train and mentor customer service representatives to handle escalated customer complaints and issues.
Estimated Salary: $75,000 per year
Requirements
- 1+ years of experience in customer service, with 1+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
Benefits
- Paid time off
- Training & development
- Opportunity for advancement
- Health insurance
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Vision insurance
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