CRM Solution Architect

3 days ago

Alexander City, Alabama, United States Abidi Solutions Full time

About the Role:

The CRM Solution Architect position is a key role within Abidi Solutions, focusing on the implementation and development of Customer Relationship Management (CRM) solutions using Microsoft Dynamics. This position supports the Digital team in creating CRM solutions that meet the needs of our members and internal member service representatives, while addressing a wide range of operational objectives.

Key Responsibilities:

  • Provide technical input regarding feasibility or design for needs expressed in user stories
  • Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary
  • Define format and mapping of data for interfaces between systems
  • Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services
  • Assist the business in determining if and how new systems or system enhancements may improve process flow and business function
  • Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy
  • Provide demos to internal project team as well as to business stakeholders
  • Perform application and services tests to research application behavior and/or validate changes
  • Recommend opportunities to improve efficiency and effectiveness
  • Utilize system documentation, database information, application logs, and scenario testing to determine root cause of system issues
  • Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible

Requirements:

  • Strong working knowledge of CRM solutions and strategies
  • Strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions
  • Experience with case management as implemented through CRM solutions
  • Experience with Microsoft Dataverse
  • Understanding of Model Driven Apps and Canvas Apps
  • Knowledge of application integration with Power Apps is a plus
  • Knowledge of Power Automate is a plus

Working at Abidi Solutions:

Abidi Solutions is a company that values innovation and customer satisfaction. As a CRM Solution Architect, you will be part of a team that is dedicated to delivering high-quality solutions that meet the needs of our members and internal member service representatives.

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