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Retail Guest Services Team Member

2 months ago

Caledonia, Michigan, United States Tommy Car Wash Systems Full time
Job Title: Retail Guest Services Team Member

At Tommy's Express Car Wash, we're seeking a highly motivated and customer-focused Retail Guest Services Team Member to join our team. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a positive experience for our customers, and upholding the high standards of our company.

Key Responsibilities:
  • Provide quick and friendly customer service to our guests within the car wash
  • Exceed guest expectations by delivering a high-quality experience
  • Learn and operate all aspects of POS and LPR systems
  • Oversee all property aesthetics to ensure a clean and welcoming environment
  • Create and retain new customer relations, including monthly wash packages
  • Maintain cleanliness of interior and exterior of car wash and grounds
  • Monitor the wash quality of the vehicle
  • Learn and uphold the WE OWN IT culture
What We Expect:
  • Try your best every day and come to work with a winning attitude
  • Must be willing to work hard, build relationships, and love people
  • Set an example to all Team Members of working hard and doing your best
Work Environment:

This role operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Benefits:
  • Priority Health Medical
  • Dental
  • VSP Vision
  • Vacation, Holidays, and PTO
  • 401K with Company Match
  • Employer Paid Short-Term Disability and Basic Life Insurance
  • Accident and Voluntary Life Insurance
  • Long-Term Disability

We are a drug-free company. Must be able to fulfill essential job function in a consistent state of alertness and safe manner. (Must be minimum of 16 years of age)