Customer Service Leader

6 days ago


Lillington, North Carolina, United States Food Lion Full time
Customer Service Leader

Food Lion is seeking a Customer Service Leader to provide fast, easy, flexible and friendly service to our customers. As a key member of our team, you will be responsible for maintaining standards according to our Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities:
  • Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Ensure store office functions are completed accurately and on time using accounting packets
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Adhere to all company guidelines, policies and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.



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