Counter Sales Associate Middletown

2 weeks ago


Middletown, Connecticut, United States RAL Supply Group Inc Full time
Job Summary

We are seeking a highly motivated and experienced Counter Sales Associate to join our team at RAL Supply Group Inc. As a Counter Sales Associate, you will be responsible for presenting and selling our product lines, programs, and services to customers in an effective manner.

Key Responsibilities
  • Conversant in all key product lines
  • Stay current on product knowledge and be able to enter orders, search for orders and products, and order special equipment as needed
  • Ability to upsell and accessorize customers' orders
  • Effective and courteous follow-up and problem resolution for customers
  • Ability to properly process warranty claims and returns
Critical Duties and Responsibilities
  • Sell and service customers to ensure their satisfaction and loyalty
  • Attend product and technical training to stay up-to-date on product knowledge
  • Review customer orders and follow up on any issues or concerns
  • Assist the Branch Manager in solving customer problems and resolving issues
  • Perform cycle counts and ensure accurate inventory levels
  • Enforce company procedures and policies for returns, damages, shortages, and backorders
Performance Guidelines
  • Customers satisfied with service and products
  • Orders placed in a timely manner
  • Branch evaluations meet or exceed 75%
  • Calling Ques completed within 30 days
  • A minimum of 3 classes on product or technical instruction
Requirements and Qualifications
  • HVAC experience or plumbing certification (at least one year)
  • Excellent communication skills
  • Positive can-do attitude
  • Computer literacy (Microsoft Word, Excel)


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