Desktop Support Specialist

1 week ago


Caldwell, United States Canyonco Full time
Job Title: Desktop Support Specialist Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our team at Canyonco. As a Desktop Support Specialist, you will be responsible for providing technical support for PC hardware and software applications, including installation, maintenance, and upgrading of PC hardware, utilizing desktop imaging software, analyzing and diagnosing problems, and conducting special projects. Key Responsibilities: * Troubleshoot and repair hardware and/or software problems * Installation of user equipment, including personal computers, printers, scanners, copiers, peripherals, and related equipment * Establish network connectivity and computer-based profiles for users * Installs, maintains, and upgrades system hardware and software * Use of computer imaging software for deployment * Researches and recommends system upgrades and equipment * Complies with Canyonco Information Technology Policies and Procedures * Assists in security and anti-virus systems operation and maintenance * Upgrades and supports software-related problems * Monitors and maintains equipment and supply inventories * Operates help-desk to respond to user issues and questions, including answering telephones and e-mail questions * Provides general assistance to users in the operation and understanding of general office computer programs * Maintains a knowledge base of past issues and proven solutions * Escalates service requests to the County System Administrators, Programmers, and other IT personnel as needed Requirements: * High school diploma or GED equivalent required * Minimum of 3 years experience performing computer-related help-desk work * A+ or Microsoft Certified Professional Certification preferred * Any equivalent combination of experience and training that provides the knowledge and abilities necessary to perform the work Working Conditions: * Sufficient visual acuity to comprehend written work instructions, comprehend and prepare written technical reports and diagrams * Sufficient clarity of speech and hearing to discern verbal instructions and to communicate effectively in person and by telephone * Sufficient manual dexterity to operate and make adjustments to computers, tools, and equipment * Sufficient body mobility, flexibility, agility, and strength to work in an office environment, perform duties that may require bending, stooping, kneeling, crouching, reaching, and to occasionally move or lift up to 50 pounds EOE Statement: Canyonco is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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