Customer Experience Specialist

12 hours ago


Scottsdale, Arizona, United States Allbirds Retail Full time
About the Company

Allbirds is dedicated to making the most sustainable footwear we can using premium natural materials, designed for everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.

We're taking the Allbirds in-store experience across the country and are looking for passionate retail ambassadors to execute on that mission.

About the Job

This role entails delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.

  • Customer Experience:
    • Provide high-quality, personalized in-store experiences for all customers.
    • Meet standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
    • Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
    • Build strong relationships with customers.
    • Contribute actively to store sales and NPS goals.
  • Daily Operations:
    • Maintain store appearance, cleanliness, and organization.
    • Operate our point-of-sale system once trained.
    • Execute inventory and merchandising duties.
    • Perform daily operational tasks as delegated by the store leadership team.
    • Commit to learning by asking questions and actively seeking to grow and develop new skills.
  • Team:
    • Be reliable and punctual.
    • Work collaboratively to achieve shared goals.
    • Practice respectful, honest, and effective communication.
    • Cultivate a positive attitude and support your teammates.

What might describe you:

  • Retail and/or customer service experience is preferred.
  • Available to work weekends.
  • Connection to Allbirds's mission, vision, and products.
  • Good communication and interpersonal skills.
  • Desire to learn and grow.
  • Reliable and punctual.
  • Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day.
About the Benefits

Allbirds offers competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.



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