Pet Care Coordinator

2 weeks ago

Fort Lauderdale, Florida, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This role requires strong communication and organizational skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • Leadership - Customer Focus - Peer Relationships - Integrity & Trust - Action Oriented - Listening - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management
  • Ability to multi-task, manage multiple tasks at one time, and quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Strong communication skills, including reading, writing, and speaking fluent English, using appropriate grammar, style, and vocabulary.
  • Organizational ability, including a systematic approach in carrying out assignments and cutting through confusion and turning chaos into order.
  • Problem-solving skills, including identifying, analyzing, and solving problems and translating problems into practical solutions.
  • Client service skills, including consistently ensuring the team provides the client with attentive, courteous, and informative service.
  • Intellectual ability, including accurately and consistently following instructions delivered in an oral, written, or diagram format.
  • Mathematical ability, including the ability to add, subtract, multiply, and perform other basic mathematical operations.

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