Conversational Products Manager

2 weeks ago

Sunnyvale, California, United States Apple Full time
Job Description

Apple is seeking an experienced manager to lead a team focused on Conversational Support applications, including the official Apple account in Messages and Apple Support's web chat experience.

This leadership position is responsible for building and executing a vision for automated self-service and human-assisted support delivered through emerging applications of technology.

The ideal candidate will have in-depth experience in program management and conversational tools and related technology, as well as designing, developing, testing, launching, and sustaining new applications in an Agile environment.

Key Responsibilities:

  • Define and execute the roadmap for AppleCare Digital's conversational platform and front-end chat applications.
  • Lead a team of Product Managers to ensure they are successful in their roles.
  • Identify customer needs and define a strategy for optimizing end-to-end customer journeys, aligning with Apple quality standards.
  • Represent customer perspective across the entire digital support journey and advocate for changes needed across various systems and teams.

Requirements:

  • 5+ years of product and cross-functional team management experience.
  • 3+ years of experience leading Agile/cross-functional software development projects.
  • Experience in product management or a related field.
  • Experience working in a technical environment, such as software development or IT.
  • Demonstrated leadership skills and experience motivating and leading global cross-functional teams.
  • Solid understanding of web and iOS app development fundamentals.
  • Knowledgeable in natural language processing (NLP), machine learning, and large language models (LLM), and their applicability to conversational AI experiences.

What We Offer:

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • A range of discounted products and free services.
  • Reimbursement for certain educational expenses.

Apple is an Equal Opportunity Employer:

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  • Conversational Products Manager

    2 weeks ago

    Sunnyvale, California, United States Apple Full time

    Job Title: Conversational Products ManagerApple is seeking an experienced manager to lead a team focused on Conversational Support applications, including the official Apple account in Messages and Apple Support's web chat experience.Key Responsibilities:Define and execute the roadmap for AppleCare Digital's conversational platform and front-end chat...

  • Product Manager

    4 weeks ago

    Sunnyvale, California, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our Conversational AI team at Walmart Global Tech. As a Product Manager, you will be responsible for driving the development of our conversational AI platform, working closely with cross-functional teams to deliver innovative solutions that enhance the customer experience.Key...

  • Product Manager

    2 weeks ago

    Sunnyvale, California, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our Conversational AI team at Walmart. As a Product Manager, you will be responsible for defining and delivering the product roadmap for our Conversational AI platform. This includes working closely with cross-functional teams to understand customer needs, developing product requirements,...

  • Product Manager

    4 weeks ago

    Sunnyvale, California, United States Walmart Global Tech Full time

    About the RoleWe are seeking a highly skilled Product Manager to join our Conversational AI team at Walmart Global Tech. As a Product Manager, you will be responsible for driving the development of our conversational AI platform, working closely with cross-functional teams to deliver innovative solutions that meet the needs of our customers.Key...

  • SAP Project Manager

    1 week ago

    Sunnyvale, California, United States United Software Group Full time

    We are seeking a highly skilled SAP Project Manager to lead large-scale conversion projects from ECC to S/4. The ideal candidate will have extensive experience in managing complex SAP landscapes, including release management, environment management, and transport change management.Key responsibilities will include:Managing large-scale SAP conversion projects...

  • Product Manager

    4 weeks ago

    Sunnyvale, California, United States eGain Full time

    Product ManagereGain is seeking a highly skilled Product Manager to lead the development and launch of our knowledge management software. As a key member of our team, you will be responsible for defining product requirements, prioritizing features, and collaborating with cross-functional teams to deliver high-quality products.Key Responsibilities:Develop and...

  • Product Manager, Google Cloud

    2 weeks ago

    Sunnyvale, California, United States Google Full time

    About the RoleAt Google, we're constantly pushing the boundaries of innovation and technology. As a Product Manager on our Cloud team, you'll play a critical role in shaping the future of our products and services.Key ResponsibilitiesDrive product strategy and execution for Google Cloud's Consideration to Acquisition and Onboarding to Conversion...

  • Senior Product Marketing Manager

    4 weeks ago

    Sunnyvale, California, United States Alpha & Omega Semiconductor Full time

    Job Title: Senior Manager, Product Marketing ManagerAt Alpha and Omega Semiconductor, we are seeking a highly motivated and experienced Senior Manager, Product Marketing Manager to join our team. As a key member of our marketing organization, you will be responsible for driving product promotion activities for low and mid-voltage power semiconductors.Key...

  • Product Manager for Consumer Commerce

    4 weeks ago

    Sunnyvale, California, United States talent_grids Full time

    Product Manager for Consumer CommerceAt LinkedIn, we're committed to helping professionals achieve their career goals. As a Product Manager for Consumer Commerce, you'll play a critical role in driving the development of new features and integrating our consumer businesses with the commerce platform.The commerce platform is a key asset that enables our...

  • Senior Product Manager

    4 days ago

    Sunnyvale, California, United States Walmart Full time

    About the RoleServing as a Senior Product Manager for Constellation, you will lead and own product strategy for a complex and mission-critical suite of mobile products. This role requires collaboration with cross-functional teams to solve monumental problems on a global scale.You will pioneer highly visible technologies that reinvent the associate...

  • Senior Product Manager

    2 weeks ago

    Sunnyvale, California, United States Juniper Networks Full time

    Product Manager - Network Security SolutionsJuniper Networks is seeking a highly motivated Product Line Manager (PLM) to join our Network Security Product Management Team. This position is responsible for our AI security features, network security analytics, and our SIEM, SOAR, and XDR product lines.Key ResponsibilitiesCreate and execute a strategy to build...

  • Product Marketing Manager

    4 weeks ago

    Sunnyvale, California, United States Amazon Full time

    About Amazon Key In-Garage DeliveryAt Amazon, we're revolutionizing the way customers manage access to their homes and businesses. Our Amazon Key In-Garage Delivery service securely delivers packages inside a customer's garage, providing added protection when they're away.Job SummaryWe're seeking a Product Marketing Manager to drive the marketing strategy...

  • Product Manager

    2 weeks ago

    Sunnyvale, California, United States Saxon Global Full time

    Product ManagerSaxon Global is seeking a highly skilled Product Manager to lead the development of our Seller Risk platform. As a key member of our team, you will be responsible for overseeing the onboarding and post-onboarding strategy, collaborating with business, product, and engineering teams, and driving product features and future feature roadmaps.Key...

  • Product Manager

    2 weeks ago

    Sunnyvale, California, United States NetApp Full time

    Job SummaryNetApp is seeking a highly skilled Product Manager to join the Enterprise Storage Business Unit (ESBU) Product Lifecycle Management Team (PLM). The successful candidate will be responsible for managing the lifecycle of NetApp's core ONTAP storage products, from launch through end-of-life. This role requires a strong understanding of enterprise...

  • Product Manager

    2 weeks ago

    Sunnyvale, California, United States Saxon Global Full time

    Product Manager Job DescriptionSaxon Global is seeking a skilled Product Manager to join our team. As a Product Manager, you will be responsible for overseeing the onboarding and post-onboarding strategy for our Seller Risk Platform.Key Responsibilities:Collaborate with business, product, and engineering teams to understand requirements and translate them...

  • Senior Product Manager

    1 week ago

    Sunnyvale, California, United States Intuitive Full time

    Job DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.We are seeking a dynamic and experienced Senior Product Manager for global product management of Ion, our innovative...

  • Product Manager

    3 weeks ago

    Sunnyvale, California, United States VDart Inc Full time

    Job DescriptionJob Title: Product OwnerLocation: Sunnyvale, CADuration: 6+ monthsJob Description:Experience Desired: 8+ YearsResponsibilities:VDart Inc is seeking a Product Owner to drive strategic decision making and product development. The ideal candidate must have a strong background in requirements gathering, business analysis, and product ownership in...

  • Product Visionary

    5 days ago

    Sunnyvale, California, United States NetApp Full time

    Job SummaryThe Data Services Product team at NetApp plays a pivotal role in defining and delivering valuable services related to data management on NetApp storage systems. This team is strategically positioned to address the essential needs of modern enterprises, such as investments in data governance, artificial intelligence, and regulatory compliance.As a...

  • Senior Manager Product Management

    4 weeks ago

    Sunnyvale, California, United States Walmart Full time

    Job Title: Senior Manager Product ManagementAt Walmart, we are seeking a highly skilled Senior Manager Product Management to join our team. As a key member of our product management team, you will be responsible for leading the development and launch of new products and features that meet the needs of our customers.Key Responsibilities:Develop and execute...

  • Product Manager, Seller-Facing Products

    5 days ago

    Sunnyvale, California, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Product Manager to lead the development of seller-facing products for our e-commerce marketplace. As a key member of our team, you will be responsible for defining product strategy, building customer experiences, and collaborating with cross-functional teams to drive business growth.Key ResponsibilitiesDefine...