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Healthcare Customer Service Specialist
2 months ago
Join the Avera Team
Experience a Workplace You Love:
At Avera, our employees express a satisfaction rate of 94%. Become part of a team where endless career opportunities await you.
Our Culture:
Be a member of a multidisciplinary team that values collaboration, compassion, and the mission of Moving Health Forward for our patients and community. Work in an environment where your contributions are valued.
You Belong at Avera:
We offer:
+ Competitive compensation
+ Front-loaded Paid Time Off (PTO)
+ Options for complimentary health insurance
+ Sign-on bonuses
+ Flexible shifts to accommodate your lifestyle
+ Opportunities for professional advancement.
Avera is excited to present an opportunity for a Patient Services Representative (PSR) who will serve as the initial point of contact for patient registration and scheduling.
Position Highlights:
+ One week of front-loaded PTO and a generous ongoing paid-time off package
+ Options for complimentary health insurance
+ Seeking individuals with outstanding customer service skills who thrive in a dynamic environment.
Job Summary:
The Patient Services Representative is responsible for greeting and registering patients for appointments, verifying insurance and demographic information, processing co-pays, answering phone inquiries, scheduling appointments, and communicating patient needs to other staff members. The PSR also rotates with the team to cover urgent care shifts during evenings and weekends. This role is crucial in creating a positive first impression for patients, whether in person or over the phone. The PSR must be friendly, efficient, and capable of multitasking. Accurate information gathered by the PSR is essential for the clinic's operations, billing processes, and electronic medical records.
Education and Experience Requirements:
+ High school diploma or GED is mandatory.
+ Experience in medical terminology and a Medical Assistant degree from an accredited institution is preferred.
+ Previous customer service or related experience is advantageous.
Work Schedule:
+ Monday - Friday; 80 hours per 2 weeks
+ Occasional weekend shifts
Urgent Care Rotation:
+ Monday - Friday, 5:00 pm - 7:00 pm & Saturdays 9:00 am - 12:00 pm
Compensation:
The hourly wage for this position is competitive and based on experience, starting at $22.00 per hour.
What Makes Avera Unique?
Avera is committed to providing equal opportunities for all qualified employees and applicants, ensuring compliance with the Americans with Disabilities Act. We also provide reasonable accommodations for individuals with disabilities.
Avera is an Equal Opportunity/Affirmative Action Employer:
We welcome applications from individuals of all backgrounds, including minorities, women, individuals with disabilities, veterans, and those identifying as LGBTQ+.
