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Food Service Specialist

2 months ago


Gaithersburg, Maryland, United States Bottleneck Group Full time

Job Title: Server

Reports to: General Manager

Department: Front of House Operations

Work Schedule:

Flexibility to work varied shifts, including weekends.

Company Overview:

Bottleneck Management is dedicated to operating lively, high-energy, and welcoming dining establishments in vibrant neighborhoods. Our foundation is built on authentic individuals and sincere hospitality. We have evolved into a beloved hospitality powerhouse while maintaining our core principles.

We provide a fun and supportive workplace, competitive pay, health insurance, retirement plans, paid time off, sick leave, and generous employee discounts.

Core Values:

  • Recognize and respond to the needs of others
  • Support colleagues through actions and words
  • Empower every team member to succeed
  • Foster enjoyment among colleagues, guests, and during work

We believe our workforce is our greatest asset, and we are committed to finding motivated, hospitable, enthusiastic, and intelligent team members. Whether in our corporate office or restaurants, we prioritize hospitality, much like exceptional hosts at a gathering.

Career Advancement:

Red Shirt Program:

Our restaurant staff can participate in our career development initiative. We value our employees and understand the importance of promoting from within. Whether you view your restaurant role as a stepping stone or a long-term career, we are here to assist you in achieving your aspirations. Many of our management team members have advanced from within. The Red Shirt program is designed to help our team members grow as professionals in the industry, preparing the next generation of talented individuals.

Position Overview:

Our Servers play a vital role in our team and are essential in delivering genuine hospitality. They are enthusiastic, eager to develop in the hospitality sector, and care deeply about their colleagues.

Restaurant Servers are responsible for creating positive guest interactions while serving patrons in a friendly and efficient manner, playing a crucial role in ensuring exceptional dining experiences.

Key Responsibilities:

  • Prepare the service area before and after shifts, completing assigned tasks to focus entirely on guest service.
  • Effectively communicate with customers, assisting them with food and beverage selections.
  • Manage tables and enhance the customer experience with a professional and enthusiastic demeanor.
  • Relay orders to the kitchen and bar by accurately recording patrons' choices and accommodating special dietary needs and requests.

Qualifications and Skills:

  • At least 1 year of experience in food service or hospitality preferred, but not mandatory.
  • Able to collaborate effectively in a fast-paced environment.
  • Capable of creating memorable connections with guests through our food and beverages.
  • Proficient in communicating clearly and professionally with team members and management to deliver outstanding guest service.
  • Flexible schedule availability, including nights and weekends.
  • Good judgment and adaptability.
  • Must possess all necessary food and alcohol certifications as required by location.

Essential Attributes:

  • Exceptional interpersonal skills
  • Outgoing and energetic personality
  • Proactive and polished approach
  • Courteous and patient demeanor
  • Excellent communication abilities
  • Focus on guest satisfaction

Supervisory Responsibilities: None

Work Environment/Physical Demands:

  • Must be able to stand for the entire shift.
  • Must be able to lift at least 50 pounds.
  • Good hearing is essential for effective communication with guests.
  • Must be able to use hands and fingers to handle objects and tools.
  • Must be able to work in a noisy environment.

The physical demands outlined here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is not an exhaustive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While intended to accurately reflect the current position, management reserves the right to revise the job or assign different tasks as needed.

Bottleneck Management is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer