Vacation Experience Manager

3 weeks ago

Wilmington, Delaware, United States TRAVEL PALS LLC Full time
About the Job
We're seeking an experienced Luxury Travel Account Executive to join our team as a Vacation Experience Manager. In this role, you'll be responsible for managing the entire sales process, from initial contact to closing sales and onboarding new members into the Travel Pals family.

Your Key Responsibilities:
  • Manage a pipeline of leads and close sales to meet or exceed monthly targets.
  • Process payments and contracts using tools like PandaDoc or DocuSign.
  • Welcome new members with a warm, friendly phone call, introducing them to our exclusive travel club and getting them excited about their future adventures.
  • Schedule and lead engaging webinars to show new members how to maximize their membership, from accessing exclusive deals to planning dream vacations.
  • Provide exceptional customer service, addressing any questions or concerns members may have about their membership or upcoming trips.
  • Build strong relationships by understanding each member's travel preferences, interests, and dreams, tailoring your interactions for a personalized experience.
  • Proactively gather feedback from members to identify areas for improvement and share these insights with the management team.
  • Foster positive relationships to keep members engaged with the club, managing email communications, CRM systems, and SMS programs to reduce churn and maximize member retention.
  • Analyze customer behavior to anticipate future trends, suggest strategic changes, and implement market innovations that keep Travel Pals ahead of the curve.

What We Offer:
  • A competitive salary of $1,100 per week, plus commission.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Opportunities for growth and professional development, with training and mentorship provided to help you succeed in your role.
  • A collaborative and supportive work environment, with a team dedicated to helping you achieve your goals.
  • The chance to make a real difference in people's lives, creating unforgettable memories for our members and helping them achieve their travel dreams.

Requirements:
  • A Bachelor's degree or at least 5 years of professional experience, with a proven track record in customer service (travel industry experience preferred).
  • Proven ability to close sales, process payments, and manage contracts efficiently.
  • Certified PandaDoc or DocuSign Specialist for contract management, Google Suites Certified for organization and collaboration, Calendly for scheduling, and CallRail (preferred) for call tracking and management.
  • You are invested in your work and eager to grow with a company that values your contributions. You're not just looking for a job—you're looking to build a career.
  • Exceptional verbal communication with a friendly, approachable style.
  • Strong listening skills and the ability to understand and address members' needs.
  • Familiarity with travel destinations, trends, and industry concepts.
  • Excellent time management skills and the ability to prioritize tasks in a fast-paced environment.
  • You take initiative, learn quickly, and are always looking to grow.
  • Highly organized with a keen attention to detail and a commitment to delivering top-notch service.
  • A solutions-oriented mindset with the ability to think on your feet and handle customer issues efficiently.

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