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Restaurant Operations Manager

2 months ago

Stanley, North Carolina, United States Papa John's Full time
Job Summary

The General Manager for Corporate Restaurant Operations oversees and assumes responsibility for all functions of a Papa John's restaurant to ensure restaurant profitability.

This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place.

Key Responsibilities
  • Manage operations, including the execution of all Company policies, procedures, programs, and systems.
  • Ensure compliance with all federal, state, and local laws and ethical business practices.
  • Oversee all operational aspects of a Papa John's restaurant, including execution of all Operations Manager duties when that position is unavailable/unfilled.
  • Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
  • Professionally and promptly respond to all customer concerns or issues.
  • Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty.
  • Oversee training and execution of quality standards.
  • Manage sales goals against budget & prior year by ensuring prompt and friendly customer service.
  • Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
  • Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
  • Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
  • Execute administrative and cash management duties.
  • Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
  • Manage company's assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly.
  • Ensure restaurant meets safety and security standards at all times.
  • Oversee preventative maintenance and repairs when necessary.