Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Reimagined Parking. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing written transaction requests, and ensuring a seamless experience for our customers.
Key Responsibilities:- Develop sound critical and decision-making skills to thrive in a fast-paced environment.
- Act as a brand ambassador, processing transactions, interfacing with guests, and communicating company policies.
- Foster customer success, happiness, and satisfaction by building customer rapport and addressing customer inquiries and complaints.
- Embrace performance-based call monitoring, recording, and assessment to improve communication, timeliness, and overall satisfaction.
- Spark accurate and speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness.
- Leverage your knack for technology and attention to detail to foster data integrity.
- Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals.
- Provide comprehensive service and support for Monthly Parking customers.
- Respond to customer inquiries, ensuring customers receive timely resolution and accurate information.
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers.
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Must be at least 18 years of age.
- 1 year Customer service experience in a high-volume, fast-paced environment.
- 1 year data entry experience equaling 40 WPM.
- Knowledge of contact center policies and software.
- Strong work ethic and reliability with professionalism and poise.
- Superior interpersonal, verbal, and written communication skills.
- Exceptional written oral communication skills.
- Strong analytical abilities and sound judgment in decision-making.
- Strong attention to detail and high degree of accuracy.
- Ability to multitask, prioritize, and organize within a structured environment.
- Flexibility and adaptability.
- Motivated, take initiative, and possess strong work ethic.
- Ability to respond to customer complaints maintain professionalism at all times.
- Conflict resolution.
- Exceptional communication, tact, and customer service skills.
- Exceptional telephone etiquette.
- Intermediate knowledge of computer software applications – MS office.
- Ability to successfully and consistently achieve individual and departmental service level goals.
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals.
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Generous Employer Match and Immediate Vesting.
- Generous Paid Time Off (PTO).
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