Customer Service Representative

4 weeks ago


Houston, Texas, United States Reimagined Parking Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Reimagined Parking. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing written transaction requests, and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Develop sound critical and decision-making skills to thrive in a fast-paced environment.
  • Act as a brand ambassador, processing transactions, interfacing with guests, and communicating company policies.
  • Foster customer success, happiness, and satisfaction by building customer rapport and addressing customer inquiries and complaints.
  • Embrace performance-based call monitoring, recording, and assessment to improve communication, timeliness, and overall satisfaction.
  • Spark accurate and speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness.
  • Leverage your knack for technology and attention to detail to foster data integrity.
  • Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals.
  • Provide comprehensive service and support for Monthly Parking customers.
  • Respond to customer inquiries, ensuring customers receive timely resolution and accurate information.
  • Demonstrate excellent customer service to assist in retaining Monthly Parking customers.
  • Ensure all customer account information is updated accurately and notes are entered for every transaction.
Requirements:
  • Must be at least 18 years of age.
  • 1 year Customer service experience in a high-volume, fast-paced environment.
  • 1 year data entry experience equaling 40 WPM.
  • Knowledge of contact center policies and software.
  • Strong work ethic and reliability with professionalism and poise.
  • Superior interpersonal, verbal, and written communication skills.
  • Exceptional written oral communication skills.
  • Strong analytical abilities and sound judgment in decision-making.
  • Strong attention to detail and high degree of accuracy.
  • Ability to multitask, prioritize, and organize within a structured environment.
  • Flexibility and adaptability.
  • Motivated, take initiative, and possess strong work ethic.
  • Ability to respond to customer complaints maintain professionalism at all times.
  • Conflict resolution.
  • Exceptional communication, tact, and customer service skills.
  • Exceptional telephone etiquette.
  • Intermediate knowledge of computer software applications – MS office.
  • Ability to successfully and consistently achieve individual and departmental service level goals.
  • Positive, team-oriented attitude and ability to balance independent workload with broader team goals.
Benefits:
  • Comprehensive Medical, Dental, and Vision Plans.
  • Life and Disability Insurance.
  • 401K Plan with Generous Employer Match and Immediate Vesting.
  • Generous Paid Time Off (PTO).


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