Senior Operations Manager, Resort Engineering

4 days ago


Minneapolis, Minnesota, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to oversee maintenance operations and ensure the highest quality standards of guest satisfaction at Great Wolf Lodge.

The ideal candidate will have 5+ years of experience with hands-on equipment maintenance and supervising a team of technically skilled individuals. They should be able to lift up to 15 lbs, bend, stretch, twist, sit or stand for long periods of time, climb multiple flights of stairs daily, and walk frequently.

About the Role

This is a challenging yet rewarding opportunity for a senior operations manager to lead our engineering team in providing exceptional service to our guests while maintaining the resort's facilities to the highest standard. As a key member of our management team, you will play a crucial role in ensuring that all maintenance activities are carried out safely and efficiently.

You will be responsible for overseeing the performance of the team, recommending compensation actions, and evaluating performance results to identify areas for improvement. Your ability to develop, implement, and monitor programs that adhere to regulations such as Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications will be essential to success in this role.

Key Responsibilities
  • Evaluates functionality and reliability of facility systems and associated equipment by conferring with operating departments; identifies problems and requirements
  • Maintains function and reliability of facility systems and associated equipment by implementing a preventive maintenance program; operating and testing systems and equipment; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts
  • Improves function and reliability of facility systems and associated equipment by studying performance results; identifying, recommending, and implementing changes, expansions, and additions
  • Supervises work for a team of technically skilled individuals, selects, trains, schedules, coaches, and counsels team members as necessary
  • Evaluates performance of the team and recommends compensation actions
Requirements
  • Associate's degree or equivalent experience
  • 5+ years of experience with hands-on equipment maintenance; must include experience with solving electronics failures, using tools such as test clips for device packages along with grabbers, SMD tweezers, probes, and insertion/extraction tools
  • 3+ years of experience supervising a team of technically skilled individuals
  • Plumbing License, Certified Pool & Spa (CPO) License, Aquatic Facility Operator (AFO) Certification desired

Estimated Salary: $80,000 - $90,000 per year.



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