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Help Desk Specialist

2 months ago

Hickory, North Carolina, United States Focus Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • 1-2 years of experience in an enterprise-level help desk environment preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

  • CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician certifications
  • Experience with Windows 10 and 11 operating systems
  • Knowledge of healthcare environment and enterprise-level Service Desk

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you