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Server - Hospitality Professional

2 months ago

Baltimore, Maryland, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly skilled and enthusiastic Server to join our team at Jackmont Hospitality. As a Server, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience, and promoting our menu offerings.

Key Responsibilities
  • Guest Interaction
    • Build rapport with guests, understand their preferences, and tailor your service to meet their needs.
    • Anticipate and respond to guest inquiries, ensuring a prompt and accurate service.
  • Food and Beverage Service
    • Take food and beverage orders accurately and efficiently, ensuring that guests receive their orders in a timely manner.
    • Ensure that all food and beverages are served to the highest standards, meeting our company's quality and presentation expectations.
  • Upselling and Suggestive Selling
    • Learn and recommend our menu offerings, highlighting the unique features and benefits of each dish.
    • Upsell and suggest additional items to enhance the guest's dining experience.
  • Operational Excellence
    • Operate the Point of Sale (POS) system accurately and efficiently, handling cash, credit card transactions, and making change as needed.
    • Maintain a clean and organized workspace, adhering to our company's health and safety standards.
Requirements
  • Physical Demands
    • Ability to lift up to 30 pounds, move quickly, and stand for long periods.
  • Communication Skills
    • Excellent verbal and written communication skills, with the ability to read and write notes to hearing-impaired guests.
    • Ability to verbalize menu items clearly to guests while taking their orders or responding to their requests.
  • Teamwork and Adaptability
    • Ability to work effectively in a fast-paced environment, adapting to changing situations and priorities.
    • Collaborate with colleagues to ensure seamless service and meet guest expectations.
What We Offer

As a Server at Jackmont Hospitality, you will have the opportunity to develop your skills, work with a dynamic team, and provide exceptional customer service in a fast-paced environment.