Janitorial Operations Manager

1 week ago


Cincinnati, Ohio, United States Jan-Pro of Northern Illinois Careers Full time

We are seeking a highly skilled Janitorial Operations Manager to join our team at Jan-Pro of Northern Illinois Careers. In this role, you will be responsible for providing consulting, development, and support services to our franchise owners.

About the Role:

As a Janitorial Operations Manager, you will work closely with our franchise owners to ensure they are meeting brand standards and providing exceptional customer service. This includes conducting regular site visits, identifying performance successes or issues, and communicating effectively with franchisees to resolve any problems.

Key Responsibilities:

  • Develop beneficial business relationships with certified business owners in assigned areas
  • Audit accounts against brand standards on a regular schedule
  • Quickly identify performance success or issues through proactive site visits and effectively communicate to franchisees for resolution to aid with account retention
  • Identify additional special service opportunities to assist in increasing franchisee revenue
  • Facilitate communication between certified business owners and their customers when needed
  • Enhance support to our franchise owners by proactively developing relationships with customer site contacts
  • Provide on-call support as necessary
  • Schedule meetings with franchisees to conduct business planning sessions
  • Complete and maintain accurate documentation of franchisee and client records
  • Support franchisees with onboarding and offboarding customers
  • Recommend solutions to retain franchise owners' customers
  • Understand the value and benefits of the JAN-PRO Cleaning & Disinfecting brand
  • Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.)
  • Timely completion and documentation of administrative tasks

Requirements:

  • MINIMUM of 4 years in janitorial operations and customer service experience
  • HAVING TECHNICAL SKILLS TO STRIP AND WAX FLOORS, CARPET EXTRACTION AND FLOOR BUFFING IS A PLUS
  • MUST HAVE PROFICIENT BILINGUAL SPEAKING AND WRITING CAPABILITIES (SPANISH)
  • Ability to multi-task and keep composure in a fast-paced work environment
  • Effective time management skills
  • Consistent follow-through on commitments
  • Ability to handle difficult situations and conversations
  • Excellent written and verbal (English) communication skills
  • Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations
  • Professional appearance, demeanor, and communication skills
  • Ability to work with sensitive information in a confidential environment
  • Experience cleaning schools, dealerships or medical facilities is a plus

Benefits:

  • Estimated salary range $50,000-$58,000 per year, depending on experience
  • Medical/Dental/Vision HRA Program
  • Retirement Plan
  • Retirement Plan matching
  • Company vehicle, gas card
  • Company provided computer, tablet and cell phone
  • Paid vacation plus paid holidays

Equal Employment Opportunity:

JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability.


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