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Product Operations Specialist
2 months ago
MotorTrend Group is seeking a highly skilled Product Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our product, including troubleshooting issues, collaborating with stakeholders, and providing input on feature requests.
Key Responsibilities:
- Customer problem management, including escalating to Product and Tech teams
- App Review responses and analysis
- System configuration and metadata maintenance
- Cross-functional collaboration and providing input from the Voice of the Customer
- Providing product input on feature requests to increase publishing throughput
- Independent investigation and resolution of configuration issues
Requirements:
- Bachelor's degree or equivalent experience
- Problem management experience, with a sense of urgency to resolving business-impacting issues and clearly reporting on status to key stakeholders
- Technical skills to review HTML and update CSS
- Expertise with metadata and content taxonomy
- Ability to use publishing tools (Curator, Webiny CMS, and Ceros) to service content needs by stakeholder teams
- Collaboration with stakeholders, including creatives, to create pages quickly
- Work with Product on learning new features or changes to publishing tools
- QA monitoring of Customer Care agents and retraining as needed
- Manage and troubleshoot system configuration, including Sonic Legal text, Site Builder, transactional email templates, offers, and campaigns
- Support ticketing and related workflows and configuration
- Support articles and help center design
- Perform user audits for app store accounts
- Use SQL to access Redshift DB for reporting on regular and ad-hoc data
What We Offer:
- A competitive salary range of $65,000 to $85,000 per year
- A comprehensive benefits package, including health insurance, employee wellness program, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO)
Why Join Us:
MotorTrend Group is a leading automotive media company, and we're passionate about delivering premium content, in-depth analysis, and culturally relevant material to our audience. We're committed to embracing, entertaining, and empowering the motoring world, and we're looking for talented individuals like you to join our team.
