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Field Service Technician

2 months ago

Melrose Park, Illinois, United States SIG Combibloc Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at SIG Combibloc. As a key member of our maintenance team, you will be responsible for ensuring the effective operation of our line equipment.

Key Responsibilities
  • Implement and manage hands-on daily activities of maintenance, troubleshooting, and repair.
  • Provide superior reports to the back office.
  • Plan, coordinate, and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures.
  • Provide production support post-maintenance to bring the line to pre-maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
  • Analyze, troubleshoot, and resolve both mechanical and automation malfunctions and breakdowns.
  • Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
  • Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
  • Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
  • Analyze, identify, and take action on system performance issues, implementing correct and approved operational improvements.
Requirements
  • Engineering Associate's degree, preferably electrical or mechanical.
  • 4-8 years of experience in technical/equipment/machinery experience in an equipment manufacturing service-based industry.
  • Involving all levels of complexity, including troubleshooting on the above equipment.
  • Customer site and packaging line knowledge, Carton and packaging technology, Aseptic a plus.
About SIG Combibloc

SIG Combibloc is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world.