IOP Transition Specialist

4 weeks ago


West New York, New Jersey, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled IOP Transition Specialist to join our team at Quest Diagnostics. As a key member of our Patient Service Center team, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).

Key Responsibilities
  • Provide consistent and high-quality onboarding services to new and complex customers
  • Deploy to start up new client offices for a defined period of time while the regular phlebotomist is recruited
  • Act as a coach, mentor, instructor, and resource person for new employees
  • Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols
  • Resolve any TIQ or TNP issues and provide feedback to clients
Requirements
  • 5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections
  • Minimum 2 years as a phlebotomist in a Patient Service Center environment
  • Keyboard/data entry application experience required
  • Customer service in a service environment required
Preferred Qualifications
  • Leadership experience is desirable
Physical and Mental Requirements
  • Position requires travel
  • Must be flexible and available based on staffing requirements
Knowledge and Skills
  • Knowledge of medical terminology helpful
  • Demonstrated familiarity and compliance with all protocols, practices, and procedures of Field Services Department
Education and Certifications
  • High School Diploma or Equivalent
  • Medical training: medical assistant or paramedic training


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