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Radiology Operations Coordinator

2 months ago

Santa Barbara, California, United States Radiology Partners Full time
Practice Overview


Radiology Partners stands as a premier radiology practice in the United States, delivering services to hospitals and healthcare facilities nationwide through its owned and affiliated practices.

As a physician-led and physician-owned organization, we pursue our ambitious mission by innovating in clinical value, technology, service, and economics, while enhancing the role of radiology and radiologists within the healthcare system.

Radiology is a collaborative effort, and Radiology Partners is dedicated to fostering a community of physicians and support staff who embody our core values and share our vision to revolutionize radiology.

Our support team plays a crucial role in the practice, utilizing their skills and talents to enhance the overall healthcare experience.

By employing a proven healthcare services model, Radiology Partners ensures consistent, high-quality care for patients while providing added value to the hospitals, clinics, imaging centers, and referring physicians we serve.

Position Summary

The Radiology Services Coordinator is responsible for assisting our Radiologists and clients, ensuring prompt examination readings. This role involves troubleshooting IT-related issues, managing client phone inquiries, and fulfilling requests from Radiologists.

This position offers a high degree of autonomy and is ideally suited for proactive, solution-oriented individuals who thrive on learning and collaboration.

We seek candidates who are self-motivated, persistent, and comfortable voicing questions or suggestions.

Position Duties and Responsibilities

  • Monitor worklists and applications independently to ensure optimal system performance
  • Escalate issues as outlined in documented procedures
  • Communicate with referring and hospital physicians on behalf of Radiologists
  • Verify the accuracy of all exams prior to Radiologist review
  • Generate and analyze designated reports as needed
  • Manage incoming support calls from Radiologists and clients
  • Conduct external phone communications (not cold calling) with Radiologists and clients
  • Perform data entry tasks as required
  • Maintain open communication channels with Radiologists and team members

Desired Technical and Professional Skills and Experience

  • Experience in Service Desk, Help Desk, Technical Support, Call Center, or Customer Service environments
  • Exceptional customer service communication skills - verbal, written, and presentation
  • Strong creative problem-solving abilities
  • Proven capability to excel in a fast-paced, autonomous environment
  • Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
  • Ability to create and adhere to documented procedures
  • Capacity to thrive in an environment focused on continuous improvement
  • Familiarity with medical terminology
  • Knowledge or experience with PACS systems
  • Experience with EHR/EMR systems
The RSC team operates with tiered, shared, and rotating responsibilities. Depending on tenure and experience, RSC teammates may undertake various tasks and/or assume additional responsibilities. Job duties for each teammate, shift, or department may evolve in response to technological advancements, management strategies, and/or physician feedback.

Radiology Partners is an equal opportunity employer.

We are committed to fostering an inclusive, safe, and welcoming environment where everyone has equal access and equitable resources to realize their full potential.

United by our mission to transform radiology, we aim to make a significant impact on the patients we serve and the healthcare system as a whole.

We believe that diversity is a vital source of strength that will help us cultivate a practice culture that is inclusive for all.

Our goal is to empower and engage the voices of every teammate to promote awareness, compassion, and a healthy respect for differences.