Head of Service Operations
1 week ago
Program Focus: Developmental Disability Services
Reporting To: Senior Vice President, Mental Health Services
Compensation: $70,000 - $84,000, commensurate with experience and qualifications
The Director of Services (DOS) plays a pivotal role in overseeing all Residential Programs and managing Program Directors. This position is designed to provide strategic guidance in program planning and management, alongside offering clinical, administrative, and operational support. The DOS has the authority to set personal performance standards within the framework of the organization's policies and objectives.
Key Responsibilities:
- Oversee the planning, organization, and coordination of significant segments of the organization, demonstrating sound judgment, initiative, and leadership.
- Review and approve contract budgets before submission to the Contracts Manager, and prepare necessary amendments in the absence of the Program Director.
- Conduct monthly reviews of Income and Expense Statements, collaborating with Program Directors and fiscal staff to address any discrepancies.
- Prepare grant proposals to secure funding for programs.
- Ensure compliance with Licensing, CARF, QUEST, OSHA, and Quality Assurance standards.
- Assist in the design and development of innovative programs, collaborating with the Vice President to enhance the funding base.
- Provide continuous supervision and support to Program Directors.
- Engage in the Management Training Series for senior staff, facilitated by the Director of Training.
- Conduct fiscal and data analysis to inform decision-making.
- Guide the formulation and implementation of strategic planning for multiple programs, contributing to corporate-wide objectives.
- Interact with program staff, the public, and external organizations with discretion and professionalism.
- Perform additional duties as assigned.
- Limited remote work opportunities available (8-10 hours per week).
Qualifications:
Educational Background:
- Master's degree in Human Services or a related field.
Experience:
- Five to seven years of relevant professional experience.
Skills and Attributes:
- Exceptional oral and written communication skills.
- Strong ability to manage timelines and prioritize tasks effectively.
- Proven capability to develop and implement policies and program directions.
Additional Requirements:
- Valid driver's license and compliance with the company's driver insurance standards.
- Successful completion of a CORI (criminal record assessment).
- Access to a personal vehicle for travel purposes.
This job description serves as a general guideline and may evolve over time, with additional responsibilities assigned at management's discretion. Victory Human Services, Inc. is committed to reviewing and updating job descriptions annually, with the possibility of interim revisions as necessary.
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