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Box Office Operations Manager
2 months ago
Department: Commonwealth of Virginia - Arts Management Division
Classification: Administrative Office Specialist 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Virginia
Workplace Type: On Site Required
Pay Band: 03
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Arts Management Division is dedicated to enhancing the cultural landscape of Virginia through the promotion of artistic endeavors. The division collaborates with various community arts organizations and educational institutions to provide a platform for diverse performances and events, enriching the lives of residents and visitors alike.
About the Position:
The Box Office Operations Manager oversees essential functions of the ticketing operations in accordance with established guidelines and policies. This role includes managing subscriptions, rentals, and the creation and maintenance of databases for both subscription services and historical ticketing data. The position is pivotal in ensuring the smooth and efficient operation of the box office, particularly during performance times, and involves generating necessary reports while accurately handling all funds collected.
Key Responsibilities:
- Supervise overall event operations and daily activities of the box office;
- Coordinate with the Box Office Manager on staff scheduling and oversee staff during operational hours;
- Address patron inquiries and resolve ticketing issues;
- Manage and train staff involved in ticket sales;
- Act as the primary contact for Resident Arts Partners (RAP) and secondary contact for rental clients;
- Create events in the ticketing system, adjusting pricing and seating arrangements as needed, and ensure ticket sellers are informed of rental events;
- Assist in developing and maintaining subscription and historical databases, generating reports as required;
- Compile mailing lists for marketing purposes and produce necessary reports;
- Serve as the main liaison for merchandise sales coordination with RAPs, rental clients, and performers, maintaining accurate sales records;
- Support daily operations of the Box Office, especially in the absence of the Box Office Manager.
Required Qualifications:
- High school diploma or equivalent combination of education and experience;
- Significant experience in ticketing operations, with some leadership experience;
- Demonstrated supervisory capabilities;
- Experience in a higher education or arts environment;
- Proficient in computerized ticketing and reporting systems, as well as Microsoft Excel and Access;
- Strong leadership skills in managing a ticketing team;
- Ability to maintain composure under pressure and provide excellent customer service.
Preferred Qualifications:
- Bachelor's degree in a related field.
Instructions to Applicants:
For full consideration, applicants must apply for the Box Office Operations Manager position and submit an online application, including three references with contact information, a cover letter, and a resume.