Team Lead

2 weeks ago


Sacramento California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and experienced Team Lead to join our team at Massage Envy. As a Team Lead, you will play a critical role in ensuring the success of our clinic by providing exceptional customer service, leading by example, and driving business growth.

Key Responsibilities
  • Client Experience: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Team Leadership: Assist in training and onboarding new team members, ensuring they have a strong understanding of their job requirements.
  • Business Development: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Operations: Support clinic flow by greeting clients, scheduling services, and maintaining a clean and organized environment.
  • Performance Management: Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to drive business growth.
Requirements
  • Must be 18 years or older.
  • Critical thinking and problem-solving skills.
  • Basic math and computer skills.
  • Excellent communication and interpersonal skills.
  • Prior experience in a customer-facing role or leadership position.
What We Offer
  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment.
  • Discounted retail and services.

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